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Frequently Asked Questions
How long until my order arrives?
How long until my order arrives?
Orders are processed within 1-3 business days after payment confirmation, with delivery in 3-7 business days depending on your location. You'll receive a tracking number as soon as your order ships.
What warranty do your products have?
What warranty do your products have?
All products carry the official manufacturer warranty (Hayward®, Pentair®, Polaris®, and the other brands we carry). Coverage and duration vary by product, and we're happy to help you with a warranty claim.
How can I contact you?
How can I contact you?
What if a product doesn't work as expected?
What if a product doesn't work as expected?
If your order arrives defective or damaged, we'll replace it or issue a full refund at no cost to you. Non-defective returns are accepted within 30 days of delivery.