Terms of service

Terms & Conditions
Welcome to CoolPool. By purchasing from our store, you agree to the following terms and conditions:
1. Shipping Policy
- We ship across the continental United States.
- Orders are processed within 1–3 business days after payment confirmation.
- Estimated delivery: 3–7 business days depending on location.
- Customers receive a tracking number to follow their shipment.
- We are not responsible for delays caused by carriers, weather, or force majeure events.
2. Warranty Policy
- All products carry the official manufacturer warranty (e.g., Hayward®, Pentair®, Polaris®).
- Coverage and duration vary by product; details are included in each product manual.
- CoolPool will assist you with warranty claim processing.
3. Payment Policy
- We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
- All payments are processed securely through encrypted SSL gateways.
4. Privacy Policy
- We collect only the information needed to process your order and provide service.
- Your personal data will never be sold or shared without consent.
- We comply with applicable U.S. privacy laws (including CCPA).
5. Customer Service
- Our support team is available Mon–Fri, 9:00 AM – 6:00 PM (EST) via email, chat, or phone.
- We aim to respond to all inquiries within 24 business hours.
- Expert pool product advice is available to help you choose the right solution.
6. Security Policy
- All transactions are protected by SSL encryption.
- We perform regular audits to prevent unauthorized access.
7. Website Use
- All product images, descriptions, and content on CoolPool’s website are the property of CoolPool.
- Unauthorized commercial use of our content is prohibited.
8. Updates
- CoolPool reserves the right to update these policies and terms at any time.