Refund policy

Return & Refund Policy
At CoolPool, we want you to be fully satisfied with your purchase. If for any reason you are not, please
review our return and refund conditions below:
Eligibility
- You may request a return within 30 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain items cannot be returned (customized items, clearance products, and chemical/sanitation
products).
Defective or Damaged Products
- If your order arrives defective or damaged, we will replace it or issue a full refund at no additional cost.
Return Shipping
- If the return is not due to defect or damage, the customer is responsible for return shipping costs.
Refunds
- Once we receive and inspect your return, we will process your refund within 5–10 business days to
the original payment method.
To start a return, please contact our support team at [your email/phone here] with your order number
and details.